If that doesn't solve the issues you are having please Send us an email at SurfaceCustomerCare microsoft. I have checked the option to get windows updates for other microsoft products. All applied still no change. I am going to do a separate post for each of my problems. Specifications — New Surface Dock There are a few upgraded ports or additional ports.
Re-seat the 'Surface Connector' to the Surface. I view firmware as more of a 'pre' deployment or 'pre' updates test. My Surface Pro 3 is completely updated important as well as optional updates. Gravity eventually causes the connections to work themselves loose. In the middle of work they'll suddenly lose track of a screen. I just find it strange that when it reboots I don't get a sudden crash log through reliability history, though perhaps it is showing up somewhere else? Only doc when the device is already started and at the login screen.
May have to return to Apple. However, some things can use up power when you are not expecting it. See the for help with locating the power switch. After scheduling callbacks and blowing me off I finally got to a supervisor who said they would just replace the machine without even asking about issue details. Anyone have this problem and using Insider Preview? I didn't know about the known monitor issues.
Joanna- I find that the resolution does strange things depending on whether the Surface is in the docking station when I start it up. When you disconnect and reconnect sometimes it works, most of the time it is a black screen. I believe pin 20 of mini-display ports provide power for many active adapters. I updated the Firmware as well. More importantly, you can enjoy free technical support. It's not a good sign when you Google the issue and you're greeted with a 20 page support thread. This is my work machine and I can't do that since my old machine has been recycled.
I bought a Surface Pro 4 from the Microsoft Store. I chatted with support and they send me out a new Dock without wanting mine back. So, fine, when I talked the the return people they said my only option was to send the machine back and they would determine if a replacement was needed. PeterB123 wrote: Here's a survival guide: 1. The picture does not fit the screen properly.
If you already have the latest version of Surface Dock firmware, the tool will say you're up to date. Unplug the power cable to the Surface dock. Next with the display window open still plug in your 2nd external monitor you will notice on the multiple displays drop down you see the two external monitors both showing disconnect this display. To check performance, go to the task manager. You would think that if Microsoft have added the dual Display Ports on the new dock then they would actually make sure they worked properly.
You can download the Surface Dock updater on microsoft. I'm experiencing my single monitor attached via Surface Docks, using a Dell UltraSharp monitor with mini-display port to display port connectors - no adapters not being recognized after it has been disconnected and reconnected. However, not all device or adapters are made equal — there are multiple iterations in all of these technologies. If Microsoft can't fix it, the dock is going back. . If it had the correct connectors, it worked. That didn't work for me.
So you will find that works for some of you. Most people set their docking station on the back of their desk and let the cables hang. So Microsoft and Apple need to get onto Intel and sort this all out. Usually, after a few minutes it wakes up and things are back to normal. Summary of Surface Pro 3 Docking Station Update In case you need it, experience has shown while not perfect, it is still one of the most useful and effective accessories for turning your 2-in-1 Surface Pro 3 and possibly a Surface Pro 4 into a desktop computer.
Jenner - I could be a unicorn. If securely re-seating connections resolved the issue, great. Duplicate screen one onto three 4. This all happened after I updated the docks firmware to the latest version. Click image to buy on Amazon. This process occurs on the Surface Dock hardware while it is disconnected. Check and confirm if you are really using those apps a significant amount.